Shipping & Delivery
We want your order to arrive safely and as quickly as possible. All Australian orders are shipped using Australia Post.
Shipping Rates
We offer a flat $12 shipping rate to capital cities Australia-wide.
Shipping charges for regional and remote locations may vary and will be shown at checkout.
We currently do not ship internationally. Sorry!
Dispatch Times
We aim to dispatch orders within 2–3 business days of receiving your order.
Please note that dispatch time refers to the time between placing your order and your parcel leaving our warehouse. It does not include Australia Post delivery time.
During particularly busy periods, promotions or public holidays, dispatch may take a little longer.
Estimated Delivery Times
Once your order has been dispatched, estimated Australia Post delivery times are:
- Metro areas: approximately 2–5 business days
- Regional and remote areas: allow up to 10 business days
These delivery times are estimates only and may be affected by Australia Post network delays, severe weather, public holidays or other circumstances outside our control.
Extended delivery timeframes caused by freight or postal network delays beyond our control do not, by themselves, entitle an order to be cancelled or returned.
Checking Your Order
Please check your order as soon as it arrives and, where practical, before signing for the delivery.
If you are unable to check your order immediately, please inspect it within 48 hours of receiving it.
If any products arrive damaged or there is another issue with the goods you have received, please contact us within 48 hours of delivery.
Please include your order number and, where relevant, photographs of the affected product and packaging so we can investigate the issue.
Lost or Damaged Parcels
Once your order has been dispatched, delivery is handled by Australia Post.
If your parcel appears to be delayed, lost or damaged in transit, please contact us and we will assist with tracking the parcel and raising an enquiry with Australia Post where appropriate.
If Australia Post records your parcel as successfully delivered, including where there is proof of delivery, a signature or an authorised Safe Drop, we cannot accept responsibility for loss or theft occurring after delivery.
If this happens, we will assist wherever reasonably possible, but we recommend contacting Australia Post promptly so they can investigate the delivery.
Incorrect Delivery Details
Please make sure your delivery address is correct before completing your order.
We cannot guarantee that an address can be changed after an order has been placed. Additional postage charges may apply if an order is returned to us because an incorrect or incomplete delivery address was supplied.
Questions About Your Delivery?
If you have any questions about an order or delivery, please contact us and include your order number so we can help you as quickly as possible.